Salesforce announces AI innovation in Field Service just a few weeks before the Dreamforce’23. Salesforce Field Service is the extension of the service cloud only. With the AI innovation in Field Service, businesses will benefit from productivity, drive revenue, and gain customer satisfaction. In the blog, we will discuss the Salesforce Field Service GPT, and […]
AI customer experience is the use of AI technology, such as machine learning, chatbots, and conversational user experience (UX), to make each touchpoint as simple and efficient as possible. In this technology-oriented world, the customer experience is the base of digital transformation, and that fundamental foundation is to be referred to in every tech decision […]
As a Salesforce Outsourcing company providing cost-efficient Salesforce services to users, we know Implementing Salesforce can be a great investment for a business. Apart from the license costs, businesses must keep tabs on expenses such as technical assistance, maintenance, upgrades, and programmatic costs that may arise over time. And that’s why it’s very important to […]
Customer service is evolving, and organizations need to keep up! Customers expect consistent, empathetic experiences, but economic conditions make it challenging for companies to stay cost-efficient and productive. It is more important now than ever to resolve disconnected service channels and data silos issues as fast as possible. In the current business climate, digital transformation […]
Sales productivity plays a crucial role when it comes to success in any business. In the ever-changing landscape of digital technology and economic uncertainty, it is essential to stay up to date with the latest strategies and tactics to ensure that your sales team remains as productive as possible. Sales productivity becomes optimum when we […]
Salesforce has come up with a new certification type – the Salesforce Associate Certification. Until now, any person looking to become a Salesforce professional had to undergo the Salesforce Administrator certification. The test is fairly hard and covers a wide range of topics which can sometimes be difficult to master for every individual. With the […]
The Summer 2022 release notes have got some fantastic enhancements in Sales Cloud. As a Sales Cloud Implementation partner, we are excited to play around with these new features. If you are also a Salesforce enthusiast and looking forward to knowing about the latest features, stay with us till the end of the blog to […]
In the latest acquisition by Salesforce, Troops.ai signs a definitive agreement to be a part of Slack, a Salesforce company. The deal is expected to close towards the second quarter of Salesforce’s fiscal year 2023 upon the settlement of some conditions yet to be agreed on. Given that Troops have been a long-time partner for […]
Understanding the importance of providing personalized experiences to customers, Salesforce has recently launched new features in the Marketing and Service Cloud. These new features in Service and Marketing Cloud leverage AI to humanize the customer experiences with the new conversational intelligence powered by AI, Customer Data Platform and Field Service Innovations. These innovations are expected […]
The eCommerce trends for 2022 reveals that AI, Omnichannel Digital Strategy, Enhanced Planning of Order Distribution and Fulfillment, and Mobile Shopping are going to dominate the commerce industry. Also, Salesforce’s 4th Edition State of the Connected Customer Report says that almost 60% of the customers are expected to shop more often on online platforms in […]
The CRM giant Salesforce has recently introduced Manufacturing Cloud for Service, a brand new platform built on the Service Cloud for the manufacturing industry. Salesforce rolled on this innovation to help manufacturers deliver faster, smarter, and more personalized services to their customers across any channel. Designed particularly to cater to the needs of manufacturers, this […]