Artificial intelligence is dominating the year 2023, isn’t it? With the introduction of generative AI, the Einstein 1 platform, Co-Pilot Studio, and enhancing the capabilities of Salesforce Marketing and Commerce Cloud with AI tools, Salesforce has extended its reach across various sectors of the industry. While this year’s major focus seemed to be AI and […]
Just think for a moment: what if you get a heads up about an escalation and could resolve it then and there just by following a conversation between a client and a service team even before a client has actually complained? Or you are seamlessly able to predict the possibility of issues that might arise […]
Imagine having all the key details about an important meeting you missed, sending generative follow-up emails to potential clients, and seamlessly prospecting sales, all without manual work. It feels like a dream, right? But this dream is soon turning into a reality. Yes, you’re hearing correctly. Salesforce has launched new AI and data innovation in […]
Salesforce is all set to acquire Airkit and move a step ahead toward implementing the latest AI innovations. This acquisition may enhance the generative AI capabilities and hence lead to the implementation of AI in every industry and ease customers’ lives. What is Airkit into? Airkit provides an AI agent platform that focuses on effectively […]
With reference to our previous blog on New Sales Cloud Innovations, we have given you a rundown of the features of Sales Planning in the Sales Cloud. Adding more innovative features in Sales Planning, Salesforce recently announced the general availability of Sales Planning in the Sales Cloud. Sales Planning in the sales cycle defines the […]