Retail Service

Salesforce for Retail Industry

With the drastic changes occurring in the world retail business, providing meaningful Customer experiences becomes the key attribute to sustain growth.

At Outsource Salesforce, we help retailers gain agility and redefine customer shopping journeys which expedite sales and ensures customer loyalty.

With Outsource Salesforce, we leverage Salesforce’s cutting-edge technology to help suppliers reach out to customers easily and build rewarding experiences.

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Our Expertise in Retail

With Salesforce Sales Cloud, Service Cloud, and Community Cloud as our resources, our talented CRM specialists having experiences in handling complex processes in implementing, customizing, and integrating Salesforce as per your needs.

Sales Cloud

With Sales Cloud, we help businesses streamline sales processes and drive more engagement. Tracking your leads, contacts, opportunities. Set up Forecast and Lead assignment rules. Building Products or Services. Tracking quotes and building basic templates for email sending. Chatter Set up. Campaigns. Customize fields as per your business needs. Configure Email to leads. Set up validation rules.

With these offerings by SalesCloud, we can offer a frictionless shopping experience and derive upsell opportunities.

Service Cloud

With Service Cloud, we help retailers deliver smart and quick service. We use Service Cloud to help you provide service after-sales. Prompt Customer Service is another significant way of earning customer loyalty. Our implementation services at Outsource Salesforce includes the following -

Case tracking, Configure emails to cases, Case assignment rules, Validation rules, Escalation rules, Customizing fields as per your needs, Layout page modifications, Configure Service Cloud consoles, Developing SOP document, Service Contracts.

Community Cloud

By Leveraging Community Cloud, we help sellers to enable their customers to collaborate and access information about their orders and requests. We also help retailers to achieve -

Hike in partner sales, Collaboration with customers, employees, and partners. More employee productivity. Customize your community to create an ecosystem for everyone. Build customer relationships with the Customer community.

Key benefits of Outsource Salesforce Services

Our esteemed clients have been benefited from our salesforce services in the following ways:

  • Enables Seamless shopping experience to customers
  • Prompt Customer Service to earn customer loyalty
  • Easy collaboration with customers
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