AI customer experience is the use of AI technology, such as machine learning, chatbots, and conversational user experience (UX), to make each touchpoint as simple and efficient as possible. In this technology-oriented world, the customer experience is the base of digital transformation, and that fundamental foundation is to be referred to in every tech decision […]
Post By - Team Outsource, June 22, 2023
Artificial intelligence in Salesforce has revolutionized the CRM platform, taking it to new heights in terms of capabilities and effectiveness. With AI integrated into every cloud, Salesforce offers advanced AI-powered features and functionalities that enhance various aspects of customer relationship management. On the contrary, Geoffery Hinton said in an interview with New York Times “I […]
Post By - Team Outsource, June 15, 2023
This year, Salesforce Connections’ 23 is all about AI and its impact on increasing efficiencies in every realm of businesses. Salesforce Connections, as we know, is a mega event that provides tech professionals a wonderful opportunity to level up teams, deliver robust new customer experiences, develop relationships with communities, Industry peers, and product experts, and […]
Post By - Team Outsource, June 8, 2023
Sales serve as the end goal for businesses of all types and sizes. Sales have seen the transition from door-to-door service to the new age of AI-based sales with Salesforce Sales Cloud. With the evolution of the sales process, a big shift is seen in the customer’s outlook. In today’s scenario, customers have the highest […]
Post By - Team Outsource, June 1, 2023
The systematic process of restoring or wiping unreliable, improperly formatted, or obsolete data from a dataset is Data Cleaning.Dirty data resulting in errors, inconsistencies, and inaccuracies, can create significant challenges for organizations.There are several ways for data to be duplicated or incorrectly labeled when merging different data sources. In this blog today, we will uncover […]
Post By - Team Outsource, May 25, 2023
We are back with the highly anticipated Summer ’23 Release highlights. This release brings a wealth of exciting new features and enhancements designed to elevate your experience and empower your business. This release is packed with innovation from an enhanced user interface to advanced integration capabilities and AI-powered insights. On June 12, on the final […]
Post By - Team Outsource, May 18, 2023
Recently, at the Tableau Conference, Salesforce announced Tableau GPT and Tableau Pulse to enable users to analyze data automatically, anticipate user needs, and generate actionable insights in the era of generative AI. After bringing the power of Einstein GPT and Data Cloud in Sales Cloud and Flow, Salesforce is all set to bring the next […]
Post By - Team Outsource, May 11, 2023
Empowering the sales teams, Salesforce recently released five new Sales Cloud capabilities that leverage the power of real-time data from Einstein GPT and Data Cloud. Sales teams, at present times, are facing numerous challenges in achieving their quotas and meeting customer expectations. In fact, only 28% of sales reps expect to hit their sales targets. […]
Post By - Team Outsource, May 4, 2023
Salesforce continues to supercharge its suite of products with the power of Einstein GPT and Data Cloud. After flow, Salesforce brings the combined capabilities of these platforms into Field Services innovations. Recently, Salesforce announced new innovations for Salesforce Field Service, fuelled by Data Cloud and Einstein GPT. These innovations will not only generate insights but […]
Post By - Team Outsource, April 27, 2023