AI customer experience is the use of AI technology, such as machine learning, chatbots, and conversational user experience (UX), to make each touchpoint as simple and efficient as possible. In this technology-oriented world, the customer experience is the base of digital transformation, and that fundamental foundation is to be referred to in every tech decision […]
Empowering the sales teams, Salesforce recently released five new Sales Cloud capabilities that leverage the power of real-time data from Einstein GPT and Data Cloud. Sales teams, at present times, are facing numerous challenges in achieving their quotas and meeting customer expectations. In fact, only 28% of sales reps expect to hit their sales targets. […]
Working as a Salesforce consulting company for years, we understand the importance of managing customer data effectively. While phasing out of third-party cookies may seem like a challenge for businesses, there are still many ways to leverage customer data in a cookie-less world. By focusing on first-party data, businesses can continue to use data to […]
Sales productivity plays a crucial role when it comes to success in any business. In the ever-changing landscape of digital technology and economic uncertainty, it is essential to stay up to date with the latest strategies and tactics to ensure that your sales team remains as productive as possible. Sales productivity becomes optimum when we […]