Recently at Trailhead DX conference 2022, the CRM maestro, Salesforce, announced new innovations in Flow Automation Suite.

In its constant endeavor to help companies automate their repetitive and mundane processes, Salesforce revamps Salesforce Flow with new features that will enable them to create workflows that can quickly automate complex processes on Salesforce 360 Platform.

With these innovations, Customers can now build workflows on Salesforce that can automate across Tableau, Slack, and Mulesoft, business processes, and connected systems on one platform.

Hence, it will now be easier and quicker to simplify complex processes, integrate systems, and deliver business value with Flow built on low-code platforms.

New Features of Salesforce Flow that enable automation at a massive scale

The newly launched features in Salesforce Flow enable customers to automate a broad range of processes with clicks, not code, saving hours of work and freeing up time to engage in creating technology that differentiates their business.

The new capabilities include:

New Flow In Slack: This feature comes with the combined power of Slack collaboration capabilities and Salesforce’s low-code automation tools. With this capability, customers can summon processes created in Flow at the very inside of Slack.

New Flow Actions: This feature enables the launching of workflows right from Tableau’s dashboard. As a result, customers now can go from insights to actions and remove issues arising from multi-platform switching. They can also use automation in Flow Orchestration to make multi-user and multi-step processes simple.

New Flow Integration: With this feature, admins and developers can integrate data from any system through clicks and implement processes in any flow.

Flow RPA: This feature leverages Robotic Process Automation to import data or move from any legacy system enabling end-to-end automation in every step of the flow.

Flow also provides low code testing functionality for developers and admins to build automated testing without code.

How businesses can innovate and thrive with Flow

As businesses across the world gripples with inflation and supply chain issues, automation helps them simplify tedious and complex processes, which in turn saves time and accelerates productivity.

A recent study reveals that 77% of workers shared that using automation has helped them save time which they utilize to strengthen customer experiences.

In fact, in March 2022, 109 billion hours of work were saved by Salesforce customers through process automation.

Benefits of using Flow in various industries:

• Service Agents can now deliver personalized service to high-end clients by routing work across digital channels and global teams with Flow.

• Healthcare Providers can deliver a satisfying patient experience by automating referral processes and billing management using Flow.

• Wealth Managers can now easily automate repetitive data entry tasks and streamline data-heavy processes like cash and stock reconciliation to focus on client outcomes.

• Supply Chain Managers can leverage Flow to integrate disparate legacy systems and unify data to smoothen the vendor management and order fulfillment process.

Final Thoughts

Aren’t you excited about these new innovations in Salesforce Flow? Well, we are!
The new capabilities in Flow will be generally available in the later half of 2022.

So, get prepared for Salesforce Flow to automate your work, and do not hesitate to talk to us if you need help with Salesforce Flow. Visit us and avail of a free Salesforce Consultation anytime!