Salesforce Spring ‘21 Release: Major changes in Salesforce Clouds
Salesforce always comes up with interesting features and releases. Today, we are sharing with you the top improvements Salesforce has made in the Spring ‘21 release. It has almost put variations in many of its clouds.
So, let’s dive straight into these features:
Salesforce Sales Cloud
Forecast Adjustments: You can now access your forecasting from anywhere in the world with Salesforce Mobile App. In Spring ‘21 release, users will be able to view and make changes to forecasting on the Salesforce mobile application.
High-Velocity Sales for Opportunities: You will be able to track and engage directly and automatically on Lead, Contact, Opportunity, Account, or Person Account records using the best practice steps from Sales Cadences.
Salesforce Maps Field Safety Kit: More features in the Salesforce Maps Field Safety Kit will be available to you. This will help you prepare for site visits with in-field safety questionnaire templates triggered for review by the account executive.
Salesforce Service Cloud
Salesforce Recommendation Builder: Create custom recommendation models by combining any two objects to drive recommendations that improve CSAT, revenue, and more.
Field Service: Appointment Assistant: This service helps in increasing customer engagement and transparency as it allows customers to know when help is on the way.
This feature will help you remove the four-hour wait window. Also, it will give customers real-time updates through SMS or a self-service portal, whatever they like.
Salesforce Recommendation Builder: Create custom recommendation models by combining any two objects to drive recommendations that improve CSAT, revenue, and more.
Field Service: Appointment Assistant: This service helps in increasing customer engagement and transparency as it allows customers to know when help is on the way.
This feature will help you remove the four-hour wait window. Also, it will give customers real-time updates through SMS or a self-service portal, whatever they like.
Salesforce Marketing Cloud
Interaction studio: This will allow you to create segments in real-time based on the actions your customers and visitors take on a website. Also, you can activate these segments in Journey Builder to present real-time, 1-to-1 content based on affinities.
Sandbox for Datorama: This allows admins to test their setup configurations and data changes in an isolated development environment that’s always in sync with production.
Pardot: With Pardot, you can save time and boost efficiency with reusable marketing assets. Also, you can effortlessly clone landing pages, forms, form handlers, and links related to a campaign.
Salesforce Commerce Cloud
The payment solution: Commerce Cloud Payments allows you to deliver fast, flexible, and elegant checkout experiences that support credit cards, mobile wallets such as Apple Pay and Google Pay. Also, you can receive payments from non-card methods such as SEPA, iDEAL, and BanContact with fraud protection.
Disputed Order Management: You can now fulfill your orders faster, reduce costs, and boost customer satisfaction. You can achieve it by using dynamic order routing flows to fulfill orders from the best location.
Also, Disputed Order Management helps merchants with configurable fulfillment workflows that can dynamically minimize order splits and route orders from the nearest location.
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