Dreamforce To You 2020: Salesforce’s Biggest Announcement!
The global pandemic surrounding all of us has transformed everything, our approach to life has been drastically changed. But the global CRM leader, Salesforce has a solution for everything. Hence like everything Dreamforce To You 2020 is also online, unlike its previous editions.
On December 2, 2020, Marc Benioff, CEO of Salesforce, gave a kick-start to Dreamforce 2020 with a virtual keynote. Marc talked about the future of technology, Salesforce’s vision, customers’ success, and the latest innovations across the Customer 360 platform.
At this Dreamforce event, Salesforce announced new products and innovations that will help businesses all over the world to navigate through the new norma,l work-from-anywhere world.
Salesforce acquires a Workplace App, Slack
This is one of the biggest news in the technology industry. Salesforce acquired this Workplace messaging app in a massive $27.7 billion deal. This acquisition with Customer 360 will play a pivotal role for customers and the industry.
Also, this combination of Salesforce and Slack will act as an operating system for the new way of work in these unprecedented times.
Salesforce Hyperforce is built to securely deliver Salesforce’s services including, Customer 360, Salesforce Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Industries & more on major public clouds.
It would deliver a powerful and scalable platform to support the growth of Salesforce’s customer base across the world.
Also, Hyperforce would allow Salesforce’s customers to securely access Salesforce applications sitting from anywhere in the world.
Salesforce Einstein Automate
Salesforce Einstein Automate is an end-to-end workflow automation solution that will make businesses and people more productive.
This is a smart automation solution that requires only clicks and not codes. It would allow anyone in a business to build smart workflows and integrate data across any system.
Also, With Salesforce Einstein Automation organizations can Automate anything, Integrate everything, and can transform any industry.
Service Cloud Workforce Engagement
It is a dynamic product that will help contact centers predict demand for customer service & support.
It would also allow contact centers to remotely coach agents in real-time to deliver trusted service experiences.
Besides, Service Cloud Workforce Engagement would empower service leaders to optimize workplace efficiency with Intelligent Dynamic Forecasting.
This would also allow them to shift from a cost center to a profit center with the Omnichannel Capacity Planning, Increase engagement, customer interactions, and Personalized Agent Engagement.
If you are looking forward to implementing these innovative solutions for your business, we can help you. Our team at Outsource Salesforce has the experience, knowledge, and proven customer success that will make your organization outshine. If you want us to schedule a personalized demo for you, you can contact us. Looking forward to serving your needs.